Contact & FAQ | Quattro Homes Bungoma

FAQ

Frequently asked questions

Everything you need to know before you book.

What's included in every stay?

Free WiFi, free secure parking, fully equipped kitchen, hot water, Smart TV, and 24/7 WhatsApp support. No hidden charges.

Can I book just one floor or the whole house?

Both options are available. Floor 1 and Floor 2 are fully independent apartments. Book one or take both for a larger group.

What are check-in and check-out times?

Check-in is from 2:00 PM. Check-out is by 10:00 AM. Early check-in or late check-out may be arranged on request, subject to availability.

What is the cancellation policy?

Free cancellation up to 48 hours before check-in. Cancellations within 48 hours may incur a one-night fee. No-shows are charged in full.

Is parking available?

Yes. Free, secure, on-site parking is included with every booking. No need to arrange anything separately.

Do you allow pets?

Pets are considered on a case-by-case basis. Please message us on WhatsApp before booking so we can confirm.

Are parties or events allowed?

No. Quiet hours are from 10 PM. Undisclosed gatherings may result in the stay being ended without a refund.

Do you offer discounts for long stays?

Yes. Stays of 7+ nights automatically get a discount. Check the pricing page for details. For 2 weeks or more, message us for a custom rate.

How do I confirm my booking?

Submit the booking form or message us on WhatsApp. We'll confirm availability and send payment instructions within minutes.

Is smoking allowed?

Smoking is not allowed indoors. A designated outdoor area is available.